ELVORA – REFUND AND CANCELLATION POLICY

Last updated: August 24, 2026

1. GENERAL

This Refund and Cancellation Policy applies to paid Elvora subscriptions and services purchased directly from Elvora.

2. SUBSCRIPTION CANCELLATION

An educational institution may request cancellation of its subscription according to the conditions applicable to its selected plan.

Cancellation prevents future renewal where applicable but does not automatically result in a refund for services already provided or consumed.

3. REFUND REQUESTS

Refund requests must be submitted through Elvora's official support or billing contact.

Requests will be reviewed according to:

• The subscription purchased
• The payment date
• Services already provided
• Usage already consumed
• Applicable contractual conditions
• Applicable consumer or commercial laws

4. USED SERVICES

Amounts corresponding to services already consumed may be non-refundable to the extent permitted by applicable law.

This may include:

• Subscription periods already used
• Recording capacity already consumed
• Storage already consumed
• Paid usage-based services
• Third-party services already provisioned or consumed

5. TECHNICAL PROBLEMS

Where a significant technical failure attributable to Elvora prevents the institution from using a paid service for a substantial period, the institution may contact Elvora for review.

Depending on the circumstances, Elvora may provide an appropriate remedy such as service credit, extension, or refund where applicable.

6. THIRD-PARTY SERVICES

Elvora may integrate third-party services such as Google services, cloud infrastructure, or communication providers.

Temporary interruption of a third-party service does not automatically qualify for a refund where the interruption is outside Elvora's reasonable control.

7. TERMINATION FOR VIOLATION

Where an account or institution is suspended or terminated because of fraud, unlawful activity, security abuse, or serious violation of Elvora's Terms, refunds may be refused to the extent permitted by applicable law.

8. DATA AFTER CANCELLATION

Following subscription cancellation, access to certain paid functionality may end.

Institutions should export required information before the end of their applicable access period where export functionality is available.

Data retention and deletion will be handled according to Elvora's Privacy Policy, contractual obligations, and applicable law.

9. CHANGES TO THIS POLICY

Elvora may update this policy to reflect changes in its subscription models, payment services, or legal obligations.

10. CONTACT

Cancellation and refund requests may be submitted through Elvora's official billing or support contact information published on elvora.tn.